Revenue & Business Operations
Revenue & Business Operations
Bridging the gap between raw data and live operations. I architect scalable workflows, enforce internal controls, and build BI dashboards that eliminate bottlenecks and drive measurable revenue growth.
Operational Impact — Instashop Platform
Results achieved at Instashop, Cairo · 2023–2026
Each engagement follows a strict discipline: isolate the business problem, let the data lead, translate insight into operational action, and track the result.
Order Operations Analysis
Identified root causes across 40+ stores by analyzing time-of-day patterns, prep time deviations, and store-level performance — isolating 3 stores responsible for 60% of cancellations.
Performance Analytics
Built a unified performance ranking framework for 40+ merchant partners, giving management a single source of truth for SLA compliance, AOV, and fulfillment health.
Process Optimization
Diagnosed systemic preparation delays, applied Pareto isolation to pinpoint the 20% of stores causing 80% of SLA breaches, and implemented targeted interventions.
6 years of compounding operational judgment across e-commerce, logistics, B2B tech, and enterprise support.
Tools & Platforms
Operations Specialist
Instashop · Cairo, Egypt
Engineered a 20% reduction in restaurant delivery times by redesigning workflow sequences, rebalancing picker assignments, and deploying AI-assisted bottleneck analysis.
Owned the Spinneys Account end-to-end: directed Personal Shopper team through remote oversight and on-site escalation management, achieving 15% prep time reduction.
Drove 10% increase in F&V category order volume through fulfillment gap analysis and merchant coordination.
Deployed Claude and DeepSeek to automate monitoring workflows and generate real-time operational improvement proposals.
Quality Assurance Specialist
Instashop · Cairo, Egypt
Owned full order lifecycle management for 40+ Merchant Partners, acting as primary operational advisor and SLA compliance enforcer.
Optimized Prep Time and Buffer Time configurations using data-driven analysis aligned to actual shop capacity.
Delivered AI-generated data-backed reports to the product team that directly influenced platform-level operational improvements.
Sales Associate — B2B Operations
Taager · Cairo, Egypt
Maintained a consistent 90% Order Confirmation Rate, protecting GMV through disciplined validation and fraud detection.
Developed a repeatable quality-checking methodology adopted team-wide as the standard SOP for order confirmation workflows.
Customer Service Associate — SWAT Team
Amazon · Cairo, Egypt
Promoted to elite SWAT Team within 2 months, handling complex escalations across UAE, KSA, Kuwait, and Egypt.
Synthesized cross-geography complaint trends into structured management reports informing process improvement decisions.
Technical Support & Subject Matter Expert
Vodafone · Cairo, Egypt
Led real-time technical coaching for Tier 1 and Tier 2 agents, building structured analytical frameworks that became internal SOPs.
The combination of operational depth and analytical capability is rare. Most data analysts have never run a real operation. I have done both.
Operations & RevOps
Data & BI
The same four-step discipline applies whether I'm analyzing delivery SLAs or architecting a RevOps pipeline from scratch.
Define the Business Problem
Before any data is pulled, I define the exact business question and what a decision-ready answer looks like. Scope prevents scope creep.
Collect & Structure the Data
Pull from the right sources, resolve quality issues, and model the data correctly. Garbage in, garbage out — this step is non-negotiable.
Analyze & Surface the Signal
Use SQL, Python, or Excel to segment, compare, and find the patterns that explain the problem — not just describe it.
Recommend & Measure Impact
Translate insight into operational action with clear ownership, timeline, and a trackable metric. If it can't be measured, it didn't happen.
Every credential is paired with a real applied project. Badges without proof of application are not listed here.
HubSpot CRM Fundamentals
HubSpot Academy
✓ CompletedGoogle Data Analytics Certificate
Google · Coursera
→ In Progressn8n Automation Fundamentals
n8n.io Official
→ In Progress100 Days of Code — Python
Udemy · Angela Yu
→ In ProgressExcel — Advanced Analytics
Applied · Portfolio verified
✓ AppliedAI Workflow Automation
Claude AI · Make.com · n8n
✓ Applied in productionMomen Khaled
Revenue & Business Operations Professional
I am a Business Operations Specialist with 6+ years of experience turning complex operational environments into measurable systems. My track record spans Instashop, Amazon, Taager, and Vodafone — four companies where I was responsible for outcomes, not just analysis.
"Most operations leaders understand the business but can't read the data. Most analysts can read the data but have never run a real operation. I sit at that intersection — and that's where the highest-leverage decisions live."
At Instashop, I redesigned picker workflows, rebalanced team structures, and deployed AI-assisted monitoring to achieve a 20% reduction in delivery times — and a 15% reduction in preparation time on the Spinneys account. These results came from knowing which operational variables actually move the outcome, not from building dashboards in isolation.
I am currently building the technical layer — SQL, Power BI, Python, and n8n automation — on top of my operational foundation. My target: Revenue Operations and Strategic Operations roles at remote-first companies where operational depth and data fluency are both required.
Feel free to reach out through any of the channels below.